SHARPDROP TECHNOLOGY LIMITED — PRIVACY POLICY

SharpDrop Technology Limited ("SharpDrop", "we", "us", or "our") operates the SharpDrop platform and mobile application ("SharpDrop App" or "Platform").

SharpDrop provides digital transaction and technology-enabled services, which may include digital asset services, gift card services, bill payments, foreign exchange and transfer services, eSIM and subscription services, wallet services, and promotional rewards.

Contact Details:

SharpDrop Technology Limited

No. 17, Ibikunle Street, Yaba, Ebute-Metta, Lagos State, Nigeria

Email: support@sharpdrop.io

Phone: +234 201 330 6256

This Privacy Policy explains how SharpDrop collects, uses, stores, protects, and shares personal information when you:

• Create or use a SharpDrop account;
• Use the SharpDrop mobile application or website;
• Buy, sell, exchange, or transfer digital assets;
• Use gift card services;
• Make bill payments;
• Use foreign exchange or transfer services;
• Purchase eSIMs or subscriptions;
• Participate in Spin & Cashback or other promotional programmes;
• Contact our support team;
• Participate in our partner or referral programmes.

Depending on the services you use, SharpDrop may collect the following categories of information.

We may collect information:

• Directly from you when you register or use our services;
• When you complete a transaction;
• During KYC or identity verification;
• Automatically from your device when you use our Platform;
• Through cookies and similar technologies;
• From third-party service providers;
• From payment, financial, identity-verification, digital-asset, telecommunications or other technology partners;
• When you contact our support team.

SharpDrop relies on third-party APIs, technology infrastructure, service providers and external platforms to provide certain features and services.

These providers may process information on our behalf or as independent service providers depending on the nature of the service.

Our third-party providers may include providers for:

SharpDrop may transmit relevant information to the applicable third-party provider in order to process your request.

For example, KYC information may be transmitted to an identity-verification provider for verification, while transaction information may be shared with the relevant financial, payment, digital-asset, bill-payment, telecommunications or other service provider required to complete the transaction.

We only share information that is reasonably necessary for the relevant service, transaction, security requirement or legal obligation.

• Identity verification and KYC;
• Digital asset and wallet infrastructure;
• Bill payment infrastructure;
• Payment processing;
• Foreign exchange and transfer services;
• eSIM and telecommunications services;
• Subscription services;
• Cloud hosting and infrastructure;
• Fraud prevention and security;
• Analytics and performance monitoring;
• Customer communication and support.

SharpDrop may use personal information to:

• Create and manage your account;
• Verify your identity;
• Process transactions;
• Provide requested services;
• Process payments;
• Provide digital asset and wallet services;
• Provide gift card services;
• Process bill payments;
• Provide FX and transfer services;
• Provide eSIM and subscription services;
• Operate Spin & Cashback and promotional programmes;
• Operate partner and referral programmes;
• Prevent fraud and financial crime;
• Detect suspicious or prohibited activity;
• Protect the security of our Platform;
• Provide customer support;
• Improve our products and services;
• Monitor Platform performance;
• Troubleshoot technical problems;
• Communicate important account and transaction information;
• Comply with applicable laws and regulatory requirements;
• Enforce our Terms of Service;
• Resolve disputes and investigate complaints.

Where applicable, SharpDrop processes personal information on one or more of the following bases:

• Performance of a contract with you;
• Your consent;
• Compliance with legal or regulatory obligations;
• Legitimate interests, where permitted by applicable law;
• Protection of rights, security and prevention of fraud;
• Other lawful grounds permitted under applicable data-protection laws.

SharpDrop does not sell personal information as a business model.

We may share personal information with third parties where reasonably necessary to provide our services or fulfil legitimate business, security or legal purposes.

These parties may include:

We may also disclose information where necessary to protect SharpDrop, our users, our partners, or the public from fraud, abuse, illegal activity or security threats.

• KYC and identity-verification providers;
• Payment processors;
• Financial and transaction infrastructure providers;
• Digital asset infrastructure providers;
• Bill-payment providers;
• eSIM and telecommunications providers;
• Subscription providers;
• Cloud and hosting providers;
• Security and fraud-prevention providers;
• Analytics and technical service providers;
• Communication and customer-support providers;
• Professional advisers;
• Government authorities, regulators or law-enforcement agencies where legally required.

Some of our third-party service providers or infrastructure providers may operate outside Nigeria.

Where personal information is transferred outside Nigeria, SharpDrop will take appropriate steps required by applicable data-protection laws to protect such information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Different categories of information may therefore be retained for different periods.

Where information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

• Providing our services;
• Maintaining transaction records;
• Preventing fraud;
• Resolving disputes;
• Enforcing agreements;
• Meeting legal, regulatory, tax, accounting or compliance obligations.

SharpDrop takes reasonable technical and organisational measures to protect personal information against:

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials, passwords, PINs, authentication codes and devices.

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

If SharpDrop becomes aware of a personal-data breach, we will assess and respond to the incident in accordance with applicable laws and our internal security procedures.

Where notification is legally required, we will notify the appropriate authorities and/or affected users within the applicable timeframe.

Subject to applicable law, you may have the right to:

Some rights may be limited where SharpDrop is legally required to retain or process certain information.

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of processing;
• Object to certain processing activities;
• Request portability of applicable personal information;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the appropriate data-protection authority.

To exercise your applicable data-protection rights, contact us using:

Email: support@sharpdrop.io

Phone: +234 201 330 6256

We may need to verify your identity before processing certain requests.

Where permitted by law, SharpDrop may send you information about:

You may opt out of marketing communications by following the unsubscribe instructions provided in the communication or contacting us.

Transactional and security-related communications may still be sent where necessary to provide the service.

• New products;
• Promotions;
• Rewards;
• Updates;
• Special offers;
• Other SharpDrop services.

SharpDrop may use cookies, SDKs, pixels, log files and similar technologies to:

Where required, we will request appropriate consent for non-essential technologies.

• Keep the Platform functioning;
• Remember preferences;
• Understand Platform usage;
• Improve performance;
• Detect security issues;
• Analyse traffic;
• Improve user experience.

We may use analytics and monitoring technologies to understand how users interact with the Platform and to identify technical problems.

These technologies may collect information such as:

Any third-party analytics provider used by SharpDrop may process information according to its own privacy policy and applicable contractual arrangements.

• Device information;
• App or website activity;
• Performance information;
• Crash information;
• Approximate location;
• IP address;
• Usage patterns.

SharpDrop may monitor transactions and account activity to identify:

We may use automated systems, third-party tools and manual reviews for these purposes.

Where permitted by law, certain transactions or accounts may be automatically flagged, delayed, restricted or referred for additional review.

• Fraud;
• Account compromise;
• Money laundering;
• Suspicious transactions;
• Abuse of promotional programmes;
• Prohibited activity;
• Security threats.

SharpDrop and its service providers may use automated systems to assist with:

Where applicable law provides rights relating to automated decision-making, users may contact us for information or to exercise applicable rights.

• Identity verification;
• Fraud detection;
• Transaction monitoring;
• Security checks;
• Risk assessment;
• Account protection.

SharpDrop's services are intended for persons who are legally eligible to use financial and digital transaction services.

You must be at least 18 years old to create and use a SharpDrop account unless applicable law provides otherwise.

We do not knowingly permit persons who are not legally eligible to use our services to create accounts.

SharpDrop may contain links, integrations or connections to third-party websites, applications, APIs and services.

Third-party services operate under their own terms and privacy policies.

SharpDrop is not responsible for the privacy practices of third-party services that we do not control.

You should review the privacy policy of any third-party service before providing information to it.

You may request deletion of your SharpDrop account by contacting:

support@sharpdrop.io

We may retain certain information after account deletion where required for:

• Legal compliance;
• Regulatory requirements;
• Fraud prevention;
• Transaction records;
• Dispute resolution;
• Tax and accounting purposes;
• Enforcement of legal rights.

SharpDrop may update this Privacy Policy from time to time to reflect:

When we make material changes, we may notify users through the Platform or other appropriate communication channels.

The updated version will include a revised Last Updated date.

• Changes to our services;
• Changes to technology;
• Changes to our third-party providers;
• Changes to applicable laws;
• Changes to our privacy practices.

This Privacy Policy shall be interpreted in accordance with the applicable laws of the Federal Republic of Nigeria, including applicable Nigerian data-protection laws.

For privacy questions, complaints, requests or concerns, contact:

SHARPDROP TECHNOLOGY LIMITED

Address:

No. 17, Ibikunle Street, Yaba, Ebute-Metta, Lagos State, Nigeria

Email: support@sharpdrop.io

Phone: +234 201 330 6256