TERMS OF SERVICE

SharpDrop is a digital transaction and financial technology platform that provides users with access to selected digital and technology-enabled services through its platform and, where applicable, third-party service providers and technology partners.

Depending on availability, location, eligibility and applicable laws, SharpDrop may provide or facilitate services including:

Not every service is available to every user, jurisdiction or account. We may add, modify, suspend or discontinue any service at any time, subject to applicable law and any rights that have already accrued to you.

• Digital asset and cryptocurrency transactions;
• Gift card buying, selling and exchange;
• Foreign exchange and currency-related services;
• Local and cross-border money transfer services;
• Airtime and mobile data purchases;
• Cable television and other bill-payment services;
• Digital wallets and related transaction services;
• eSIM and digital connectivity services;
• Digital subscriptions and related products;
• Device-related or digital account support services where legally permitted;
• Promotional rewards, cashback and Spin & Cashback features;
• Partner, referral and affiliate programmes; and
• Other digital products or services introduced by SharpDrop from time to time.

By using SharpDrop, you confirm that:

These Terms constitute a legally binding agreement between you and SharpDrop Technology Limited.

• You have read and understood these Terms;
• You agree to comply with these Terms and our Privacy Policy;
• You have the legal capacity to enter into a binding agreement;
• The information you provide to us is accurate and complete;
• You will comply with all applicable laws and regulations; and
• You will not use SharpDrop for fraudulent, unlawful or prohibited activities.

You must be at least 18 years old to create an account or use SharpDrop unless a particular service is expressly permitted by applicable law for persons below that age and SharpDrop has expressly made such service available.

By using SharpDrop, you represent and warrant that:

Where you access SharpDrop on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.

• You are at least 18 years old;
• You have legal capacity to enter into this Agreement;
• You are not prohibited from using our services under applicable law;
• You are not using SharpDrop on behalf of an undisclosed third party;
• You are not acting for or on behalf of a sanctioned individual, entity or jurisdiction;
• You are not using the platform for an unlawful purpose; and
• All information submitted during registration or verification is true, accurate and current.

Certain SharpDrop services require you to create an account.

When registering, you may be required to provide information including your name, phone number, email address, identification information, bank or payment details, residential information and other information necessary for verification or service delivery.

You agree to:

You must not sell, rent, transfer, share or otherwise provide access to your SharpDrop account to another person without our prior written approval.

• Provide accurate, complete and current information;
• Update your information when it changes;
• Maintain the confidentiality of your login credentials;
• Use only your own account unless otherwise authorised by SharpDrop;
• Notify us promptly if you suspect unauthorised access to your account; and
• Accept responsibility for activities conducted through your account, except where such activity resulted from SharpDrop's proven negligence or other liability imposed by applicable law.

To comply with applicable legal, regulatory, security and risk-management requirements, SharpDrop may require you to complete identity verification, Know Your Customer ("KYC"), Customer Due Diligence ("CDD") or Enhanced Due Diligence ("EDD").

We may request additional information or documents where reasonably necessary to:

Failure to provide requested information may result in a transaction being delayed, rejected, restricted or cancelled, or your account being suspended or closed where permitted by law.

We may use authorised third-party verification and service providers to perform certain verification or compliance functions.

• Verify your identity;
• Verify the source or destination of funds;
• Understand the purpose of a transaction;
• Assess transaction risk;
• Prevent fraud, money laundering and terrorist financing;
• Comply with legal or regulatory obligations;
• Respond to lawful requests from competent authorities; or
• Protect SharpDrop and its users from financial crime.

SharpDrop does not permit its platform to be used for money laundering, terrorist financing, fraud, sanctions evasion or other financial crime.

You agree not to use SharpDrop to:

SharpDrop may monitor transactions and accounts using risk-based controls and may report suspicious activity to competent authorities where required or permitted by law.

Where necessary, we may delay, reject, reverse, restrict or suspend a transaction or account while conducting compliance, fraud, security or legal reviews.

Where disclosure of the reason for a restriction or report is prohibited by law, we may be unable to provide detailed information.

• Launder or conceal proceeds of crime;
• Finance terrorism or other unlawful activities;
• Facilitate fraud, scams or financial deception;
• Circumvent applicable sanctions;
• Conceal the beneficial owner or source of funds;
• Use fraudulent or stolen payment methods;
• Process funds obtained through unlawful activity; or
• Conduct transactions designed to evade applicable monitoring, reporting or legal requirements.

Where SharpDrop makes digital-asset or cryptocurrency services available, you acknowledge that digital assets are subject to significant risks, including price volatility, liquidity risk, network congestion, technical failures, cybersecurity risks and regulatory changes.

You understand that:

You are solely responsible for evaluating whether a digital-asset transaction is suitable for you.

SharpDrop does not provide investment, financial, tax or legal advice through its platform unless expressly stated otherwise.

• The value of digital assets may rise or fall significantly;
• You may lose some or all of the value associated with a digital asset;
• Blockchain transactions may be irreversible once confirmed;
• Network fees and confirmation times may vary;
• Digital assets may become temporarily unavailable because of network or service interruptions;
• SharpDrop does not guarantee any particular price, return or profit; and
• Past performance is not an indication of future performance.

For digital-asset transactions, transaction details may include the asset, amount, applicable rate, fees, wallet address, network and transaction status.

You are responsible for ensuring that all transaction information supplied by you is correct.

In particular, you are responsible for ensuring that:

Where a transaction has been completed on a blockchain or transferred to an incorrect wallet address because of information supplied by you, SharpDrop may be unable to reverse or recover the transaction.

SharpDrop does not guarantee recovery of assets sent to an incorrect address, unsupported network or incompatible wallet.

• The correct wallet address is provided;
• The correct blockchain network is selected;
• The correct asset is selected;
• The transaction amount is correct; and
• Any required transaction reference or information is correct.

Where available, SharpDrop may facilitate the purchase, sale or exchange of gift cards.

Gift-card transactions may be subject to verification, validation and fraud-prevention checks.

You agree that:

A gift-card transaction may be delayed, rejected, adjusted or cancelled where the gift card is invalid, already redeemed, restricted, suspicious, unsupported or otherwise fails verification.

Where a transaction is successfully completed after verification, it may be treated as final except where SharpDrop determines that a reversal, correction or refund is required under applicable law or because of an operational error.

• You will provide genuine and valid gift cards;
• You will not submit stolen, fraudulent, duplicated, altered or unlawfully obtained gift cards;
• You will provide accurate gift-card information;
• You will comply with the terms and conditions of the relevant gift-card issuer; and
• You will cooperate with reasonable verification requests.

SharpDrop may provide access to services such as:

These services may depend on third-party telecommunications companies, banks, payment processors, networks, utilities, content providers or other service providers.

SharpDrop does not guarantee uninterrupted availability of any third-party service.

You are responsible for confirming that:

• Airtime;
• Mobile data;
• Cable television subscriptions;
• Electricity or other utility payments;
• Digital subscriptions;
• eSIM services; and
• Other digital products.

Where available, SharpDrop may facilitate foreign exchange, local transfers or cross-border transactions through authorised or contracted service providers.

Rates, limits, fees, processing times and supported currencies may vary.

The exchange rate displayed to you may change before a transaction is confirmed where the transaction has not yet been completed or locked.

You acknowledge that:

SharpDrop may decline a transaction where it reasonably believes that the transaction presents legal, regulatory, fraud, sanctions or operational risks.

• Exchange rates may fluctuate;
• Third-party banks and financial institutions may impose additional requirements or delays;
• Regulatory checks may delay transactions;
• Transaction limits may apply; and
• Certain currencies, countries or recipients may be unavailable.

Applicable transaction fees, service charges, exchange rates, network fees or other charges will be displayed or communicated where reasonably practicable before a transaction is completed.

You agree to pay all applicable fees associated with your use of SharpDrop.

We may change our fees, rates, limits or charges from time to time.

Where a rate or fee has already been expressly locked or confirmed for a transaction, any change will not affect that transaction except where permitted by the applicable service terms, an error correction, fraud investigation or legal requirement.

A transaction is considered completed when SharpDrop or the applicable third-party service provider confirms successful processing.

Transaction status displayed on the platform may include pending, processing, successful, failed, reversed, cancelled or other statuses.

A transaction may remain pending while SharpDrop or a third-party provider performs:

Completed transactions are generally final unless:

• Verification;
• Compliance checks;
• Fraud checks;
• Blockchain confirmation;
• Payment processing;
• Bank settlement;
• Network processing; or
• Other operational checks.

Refund eligibility depends on the specific service and transaction type.

Where a transaction fails before completion, SharpDrop will use reasonable efforts to return or restore eligible funds in accordance with the applicable service process.

However, refunds may not be available where:

Where a refund is approved, the method and timing of the refund may depend on the payment method and the relevant payment provider.

• The transaction was successfully completed;
• Incorrect information was supplied by you;
• You selected the wrong service, wallet address, network, phone number or account;
• A third-party provider has successfully fulfilled the transaction;
• The transaction is subject to fraud or compliance investigation;
• The underlying service is non-refundable;
• The funds or asset have already been transferred or redeemed; or
• Applicable law otherwise permits us to deny the refund.

SharpDrop may rely on third-party providers, financial institutions, payment processors, blockchain networks, telecommunications companies, gift-card issuers, identity-verification providers, technology providers and other service partners.

Third-party services may have their own terms, policies, fees, limitations and processing times.

Where a service is provided or fulfilled by a third party, SharpDrop will not be responsible for matters exclusively within that third party's control, except to the extent liability cannot lawfully be excluded.

We may change or replace third-party providers where necessary to maintain, improve or comply with our services.

SharpDrop may offer promotional programmes including Spin & Cashback, rewards, bonuses, referral benefits or other promotional campaigns.

Such promotions may be subject to separate rules, eligibility requirements, transaction requirements, limits and expiration periods.

Unless expressly stated otherwise:

We reserve the right to investigate unusual reward activity and reverse rewards obtained through abuse, manipulation or fraudulent conduct.

• Rewards are not guaranteed;
• Rewards cannot be exchanged for cash outside the applicable programme;
• SharpDrop may cancel rewards obtained through fraud, abuse or manipulation;
• One user may not create multiple accounts to exploit promotional programmes;
• Promotional rewards may be subject to transaction or verification requirements; and
• SharpDrop may modify or discontinue promotional programmes subject to applicable law.

Where SharpDrop offers partner, referral or affiliate programmes, participation may require separate registration, approval or contractual terms.

Partner or referral rewards are subject to the applicable programme rules.

SharpDrop may:

Referral commissions are generally calculated only on qualifying transactions as defined by the applicable programme.

Creating fake accounts, self-referrals, artificial transactions, misleading promotions or other methods designed to manipulate referral rewards is prohibited.

• Approve or reject partner applications;
• Set qualification requirements;
• Change commission structures upon notice;
• Withhold commissions associated with fraudulent or invalid transactions;
• Suspend accounts involved in abuse or manipulation; and
• Terminate participation where programme rules are breached.

You must not use SharpDrop to:

We may suspend, restrict or terminate accounts involved in prohibited activities.

• Commit or facilitate fraud;
• Launder money or finance terrorism;
• Process stolen funds or stolen digital assets;
• Circumvent sanctions or regulatory restrictions;
• Engage in unlawful gambling where prohibited;
• Buy, sell or facilitate illegal drugs or controlled substances;
• Facilitate human trafficking or exploitation;
• Purchase or sell stolen property;
• Infringe intellectual-property rights;
• Distribute malware, viruses or malicious code;
• Attempt unauthorised access to SharpDrop systems;
• Manipulate or interfere with platform operations;
• Exploit bugs, vulnerabilities or technical errors;
• Conduct transactions using stolen payment information;
• Create multiple accounts for fraudulent or promotional abuse;
• Impersonate another person or organisation;
• Submit false, misleading or fraudulent information;
• Use SharpDrop for any activity prohibited by applicable law; or
• Attempt to circumvent transaction, KYC, security or account restrictions.

Where SharpDrop provides device-related or digital-account support services, such services are provided only where legally permitted.

You represent that:

SharpDrop does not authorise or facilitate theft, unauthorised access, unlawful circumvention of security controls or fraudulent device ownership claims.

Where a service depends on a manufacturer, network operator or third-party platform, the availability and result of that service may depend on that third party.

• You own the device or account concerned, or have lawful authority to request the service;
• You have the right to request the service;
• The device or account has not been stolen;
• You will not use SharpDrop to bypass security protections unlawfully; and
• You will provide accurate information required to perform the service.

SharpDrop may suspend, restrict, freeze or terminate your account or access to specific services where we reasonably believe that:

Where legally permitted, we may notify you of a restriction and the applicable reason.

However, we may withhold details where disclosure could compromise an investigation, security process or legal obligation.

• You have breached these Terms;
• Your account is associated with fraud or suspicious activity;
• Your account fails applicable KYC or compliance requirements;
• Your account presents a security or financial-crime risk;
• You have provided false or misleading information;
• You are attempting to manipulate our systems;
• Your account is subject to a legal, regulatory or governmental process;
• We are required to do so by law or competent authority;
• You appear on a sanctions or restricted-party list;
• You have abused a promotional or referral programme; or
• Continued access may expose SharpDrop, its users or service providers to legal, financial, operational or security risks.

Where a transaction, balance or account is subject to a legitimate fraud, compliance, legal or operational review, SharpDrop may temporarily restrict the relevant transaction or funds to the extent permitted by law.

This may occur where we reasonably suspect:

Any restriction will be handled in accordance with applicable law and our internal risk and compliance procedures.

• Fraud;
• Money laundering;
• Terrorist financing;
• Stolen funds;
• Account compromise;
• Sanctions exposure;
• Payment reversal;
• Third-party dispute; or
• Other unlawful or prohibited activity.

All rights, title and interest in the SharpDrop platform and its content, including:

belong to SharpDrop Technology Limited or its licensors unless expressly stated otherwise.

You are granted a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the platform for its intended lawful purpose.

You must not:

• Software;
• Source code;
• Designs;
• Graphics;
• Logos;
• Trademarks;
• Brand names;
• Text;
• User interfaces;
• Videos;
• Images;
• Documentation; and
• Other proprietary materials

If you submit suggestions, ideas, feedback, reviews, comments or other materials to SharpDrop, you grant us a non-exclusive, worldwide, royalty-free right to use such feedback for purposes including improving, developing and promoting our services, subject to applicable law.

You remain responsible for content you submit.

You must not submit content that is unlawful, defamatory, fraudulent, abusive, discriminatory, infringing, misleading or otherwise prohibited.

Your use of SharpDrop is also governed by our Privacy Policy.

SharpDrop may collect and process personal information necessary to provide services, verify identity, prevent fraud, comply with legal obligations, process transactions, provide customer support, improve the platform and perform other lawful business functions.

We will process personal data in accordance with applicable Nigerian data-protection laws, including the Nigeria Data Protection Act 2023, and other applicable privacy requirements.

The NDPC identifies rights including access, rectification, objection, restriction, portability and deletion/erasure rights, subject to applicable legal limitations.

Please review our Privacy Policy for detailed information regarding how we collect, use, store, share and protect personal data.

We implement reasonable technical and organisational measures designed to protect our platform and user information.

However, no internet-based service can guarantee absolute security.

You agree to:

SharpDrop will not request your password, authentication code or other confidential security credentials through unofficial channels.

• Keep your credentials confidential;
• Use appropriate device security;
• Avoid sharing authentication codes;
• Immediately report suspected account compromise;
• Avoid accessing SharpDrop through compromised devices; and
• Follow security instructions provided by SharpDrop.

Information provided through SharpDrop, including educational material, transaction information, market information, promotional content or communications from our representatives, does not constitute financial, investment, tax or legal advice unless expressly stated otherwise.

You are solely responsible for evaluating your transactions and obtaining independent professional advice where necessary.

SharpDrop does not guarantee that any transaction, asset or service will generate a profit.

You are solely responsible for determining and complying with the tax obligations applicable to your use of SharpDrop.

This may include taxes arising from:

SharpDrop does not provide individual tax advice.

Where SharpDrop is legally required to collect, deduct, report or remit a tax, we may do so in accordance with applicable law.

• Digital-asset transactions;
• Cryptocurrency gains or losses;
• Gift-card transactions;
• Foreign exchange transactions;
• Referral or partner income;
• Rewards; or
• Other transactions conducted through the platform.

To the maximum extent permitted by applicable law, SharpDrop provides the platform and services on an "as available" and "as is" basis.

We do not guarantee that:

Service availability may be affected by banking systems, telecommunications networks, blockchain networks, internet infrastructure, third-party providers, regulatory requirements, maintenance, cybersecurity incidents or circumstances beyond our reasonable control.

• The platform will always be available;
• Services will be uninterrupted;
• Transactions will always process within a particular timeframe;
• The platform will always be error-free;
• Third-party services will remain available;
• Blockchain networks will operate without interruption;
• Prices or rates will remain unchanged;
• A transaction will always be completed successfully; or
• The platform will meet every user's individual requirements.

To the maximum extent permitted by applicable law, SharpDrop Technology Limited and its directors, officers, employees, contractors, affiliates and service providers shall not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the platform.

This may include losses resulting from:

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct or other liability that applicable law requires to remain enforceable.

• Market volatility;
• Loss of expected profits;
• Third-party service interruptions;
• Blockchain network failures;
• Incorrect information supplied by you;
• Unauthorised access caused by your failure to secure your account;
• Delays outside our reasonable control;
• Loss of digital assets caused by incorrect wallet information supplied by you; or
• Regulatory changes affecting a service.

To the extent permitted by law, you agree to indemnify and hold harmless SharpDrop Technology Limited, its affiliates, directors, officers, employees, contractors and service providers against claims, liabilities, losses, damages, costs and reasonable expenses arising from:

This indemnity does not apply to losses caused by SharpDrop's own liability where such liability cannot lawfully be excluded.

• Your breach of these Terms;
• Your unlawful use of the platform;
• Fraudulent or prohibited activity conducted through your account;
• Your violation of third-party rights;
• Your violation of applicable law; or
• Your misuse of SharpDrop services.

SharpDrop shall not be responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including:

Where reasonably possible, we will take steps to restore affected services.

• Natural disasters;
• War;
• Civil unrest;
• Government action;
• Regulatory restrictions;
• Power failures;
• Internet outages;
• Telecommunications failures;
• Banking-system interruptions;
• Blockchain network failures;
• Cybersecurity incidents;
• Malware;
• Technical infrastructure failures;
• Strikes; or
• Other events beyond our reasonable control.

We encourage users to contact SharpDrop as soon as possible if they experience a transaction issue, account problem or service complaint.

Complaints should include sufficient information for us to identify the account and transaction concerned.

We may request additional information to investigate a complaint.

Our support details are:

SharpDrop Technology Limited

Email: support@sharpdrop.io

Phone: +234 201 330 6256

Address: No. 17, Ibikunle Street, Yaba, Ebute-Metta, Lagos State, Nigeria

If you have a dispute or complaint concerning SharpDrop, you should first contact our support team and give us a reasonable opportunity to investigate and resolve the matter.

Where a dispute cannot be resolved through good-faith discussions, the parties may seek mediation or other alternative dispute-resolution mechanisms before commencing formal proceedings, where appropriate.

Nothing in this clause prevents either party from seeking urgent or protective relief from a court of competent jurisdiction where necessary.

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Subject to any applicable mandatory dispute-resolution requirements, the courts of competent jurisdiction in Lagos State, Nigeria shall have jurisdiction over disputes arising from or relating to these Terms or your use of SharpDrop.

SharpDrop may update or amend these Terms from time to time.

Where changes are material, we may provide reasonable notice through the platform, website, email or another appropriate communication channel where practicable.

The updated Terms will become effective on the date specified in the updated version.

Your continued use of SharpDrop after the effective date of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by law.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Our failure or delay in exercising any right under these Terms shall not constitute a waiver of that right.

A waiver of any provision shall be effective only if made expressly and in accordance with applicable law.

You may not assign or transfer your rights or obligations under these Terms without SharpDrop's prior written consent.

SharpDrop may assign, transfer or subcontract its rights or obligations where reasonably necessary to operate, restructure, improve or transfer the business, subject to applicable law.

These Terms, together with the SharpDrop Privacy Policy and any additional service-specific terms, promotional rules or agreements expressly incorporated into them, constitute the agreement between you and SharpDrop regarding your use of the platform.

They supersede prior communications or agreements relating to the same subject matter to the extent permitted by law.

These Terms are provided in English.

Where these Terms are translated into another language for convenience, the English version shall prevail in the event of any inconsistency, to the extent permitted by applicable law.

For questions, complaints or enquiries concerning these Terms or SharpDrop services, please contact:

SharpDrop Technology Limited

Email: support@sharpdrop.io

Phone: +234 201 330 6256

Address: No. 17, Ibikunle Street, Yaba, Ebute-Metta, Lagos State, Nigeria